Frequently Asked Questions

Here are some of the most frequently asked questions about Plastic Bank.

GDPR Policy

Plastic Bank is committed to fully comply with the EU’s General Data Protection Regulation (GDPR).

What is Plastic Bank's policy concerning EU GDPR compliance?

Plastic Bank is committed to fully complying with the EU’s General Data Protection Regulation (GDPR) in all aspects of business. Plastic Bank operates with Data Protection by Design and by Default as a key philosophy, while also maintaining a robust GDPR compliance system and internal data security auditing process.

Plastic Bank is committed to holding the six data protection principles to the highest standards. They are:
  1. Lawfulness, fairness, and transparency 
  2. Purpose limitation
  3. Data minimization
  4. Accuracy
  5. Storage limitations
  6. Integrity and confidentiality
Plastic Bank is fully GDPR compliant and takes an extreme compliance approach to meet the strictest standards required by our partners and users based in the EU
  1. Plastic Bank only uses physical opt-in consent-based data capture for legitimate business reasons.
  2. The privacy policy is accessible at all data inputs and transparently includes all of the GDPR requirements and reasonings for collecting, storing, and using the data.
  3. We maintain a robust GDPR compliance system and an internal auditing process. The proper GDPR policies and documentation are in place along with the proper GDPR security and data protection measures. This includes state of the art blockchain encryptions, Hyperledger Fabric smart contracts, IBM server and multi-cloud storage, and a custom-designed resilience system with multiple servers on multiple continents.
  4. Age of consent is appropriately verified through special tools built into our website and application that automatically adjust the required age based on each user's country. Our school programs utilize in-app family accounts with the consent of a parental guardian.
  5. We utilize Data Protection Impact Assessments and Legitimate Interest Assessments to document the risk mitigation steps and reasonings to compliantly collect, store, and utilize the data.
  6. We maintain an updated GDPR compliant cookie protocol only used to optimize the user experience of new and returning visitors to our website.
  7. We have a storage limitation and retention period policy to anonymize data after 5 years since the last date of user activity or upon request from a discontinued user.
  8. Our website and app have features to allow a user to withdraw consent at any time.
Our GDPR Continuous Improvement Routines
  1. Our Chief Technology Officer, Shaun Frankson, has been appointed as Data Protection Officer, to proactively oversee Plastic Bank’s GDPR compliance company-wide.
  2. A GDPR committee consisting of Shaun Frankson, as well as other invited internal and external guests, conduct an annual GDPR audit with quarterly GDPR compliance update meetings.

Plastic Bank’s last annual GDPR audit was completed on April 14, 2020, by Shaun Frankson.

In effort to continuously maintain and improve our GDPR compliance, Plastic Bank maintains the following documents and policies:
  • An Updated Data Privacy Agreement accessible through all data collection points
  • Official GDPR Policy 
  • GDPR Compliance Audit Logs
  • Historical Data Privacy Archives
  • Updated Cookies Policy
  • Data Flow Chart
  • Data Asset Registry
  • GDPR Meeting Tracker
  • Data Security Strategy
  • Data Protection by Design Outline
  • Age of Consent List and System Tracker
  • PIPEDA Breach Reporting Criteria
  • (DPO) Data Protection Officer Responsibilities
  • Legitimate Interest Assessment Forms
  • Data Protection Impact Assessment Forms
  • Employee Data Privacy Policy
  • Data Subject Access Request Log
  • Data Processor Compliance Agreement

Data Security

This policy explains how our organization uses and protects the personal data we collect from you when you use our website.

Who is collecting my data?

Plastic Bank does, as part of the Plastic Bank Recycling Corporation, which includes our separately incorporated international Plastic Bank operations in Brazil, Haiti, the Philippines, Indonesia, Brazil, and Egypt.

What data do we collect?

We collect the following data:

  • Personal identification information (name, email address, phone number, etc.)
  • For registered members in our application, we require additional information to comply with our code of conduct, audit trail requirements, KYC requirements, and various life improvement program qualifications 
How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Use our Plastic Bank app
How will we use your data?
  • Within our website platform:
    • To process your orders and manage your account.
    • To email subscribed users with update newsletters
    • To localize the information you see 
    • To make our programs and impact suggestions relevant to you
    • To improve your user experience on our website
  • Within our Certified Recycling Ecosystems:
    • To customize your user experience
    • For audit trails
    • For benefit programs
    • For livelihood enhancement
    • For credit scores
    • For user impact scores
    • For impact claim verification
    • To prevent child labour through proof of identity and age of consent
    • For verified ethical sourcing and code of conduct compliance

When we process your order, we may send your data - in conjunction with the resulting information form - to third-party credit reference agencies to prevent fraudulent purchases.

How do we store your data?

We would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing communications, you may always opt-out at a later date. You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other members of our company group.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access - You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification - You have the right to request that Our Company correct any information you believe is either inaccurate or incomplete.

Our Cookie Policy

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small data file that a website will occasionally save to your device when you visit the site. It allows the website to remember your actions and preference (ie. login, language, display preferences, etc.) over a period of time so that you don't have to re-enter the data every time you visit or traverse the site.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How do we use cookies?

A number of our pages use cookies to remember:

  •  Whether or not you have replied to a pop-up survey that asks you if the content was helpful or not
  •  Whether or not you have agreed to our use of cookies on this site

Some videos embedded in our pages use cookies to anonymously gather statistics on how you got there and what video you viewed. Cookies are also stored for Google Analytics, so we can monitor how our message is spreading. Enabling these cookies is not strictly necessary for our website to work, but it will provide you with a better browsing experience. You are free to delete or block our cookies at any time, however, some features of our site may not work as intended.

How can I control my cookies?

You can control and/or delete cookies as you wish. For more information, please refer to aboutcookies.org. You can delete all cookies already on your device, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some functionalities may not work as intended.

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