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Frequently Asked Questions

Here are some of the most frequently asked questions about Plastic Bank.

GDPR Policy

Plastic Bank is committed to fully comply with the EU’s General Data Protection Regulation (GDPR).

What is Plastic Bank's policy concerning EU GDPR compliance?
  • Plastic Bank is committed to fully comply with the EU’s General Data Protection Regulation (GDPR) in all aspects of business. Plastic Bank operates with Data Protection by Design and by Default as a philosophy while maintaining a robust GDPR compliance system and internal data security auditing process.
  • Plastic Bank is committed to holding the six data protection principles to the highest standard, they are:
    1. Lawfulness, fairness, and transparency 
    2. Purpose limitation
    3. Data minimization
    4. Accuracy
    5. Storage limitations
    6. Integrity and confidentiality
    Plastic Bank is fully GDPR compliant and takes an extreme compliance approach to meet the strictest standards required by our partners and users based in the EU
    1. Plastic Bank only uses physical opt-in consent based data capture for legitimate business reasons.
    2. The privacy policy is accessible at all data inputs and transparently includes all of the GDPR requirements and reasonings for collecting, storing and using the data.
    3. We maintain a robust GDPR compliance system and internal auditing process. The proper GDPR policies and documentation are in place along with the proper GDPR security and data protection measures. This includes state of the art blockchain encryptions, Hyperledger Fabric smart contracts, IBM server and multi-cloud storage, and a custom designed resilience system with multiple servers on multiple continents.
    4. Age of consent is appropriately verified through special tools built into our website and application that automatically adjust the required age based on each user's country. Our school programs utilize in-app family accounts with the consent of a parental guardian.
    5. We utilize Data Protection Impact Assessments and Legitimate Interest Assessments to document the risk mitigation steps and reasonings to compliantly collect, store, and utilize the data.
    6. We maintain an updated GDPR compliant cookie protocol only used to optimize the user experience of new and returning visitors to our website.
    7. We have a storage limitation and retention period policy to anonymize data after 5 years since the last date of user activity or upon request from a discontinued user.
    8. Our website and app have features to allow a user to withdraw consent at any time.
    Our GDPR Continuous Improvement Routines
    1. Chief Technology Officer, Shaun Frankson, has been appointed Data Protection Officer, to proactively oversee Plastic Bank’s GDPR compliance company wide.
    2. A GDPR committee consisting of Shaun Frankson and other invited internal and external guests conduct an annual GDPR audit with quarterly GDPR compliance update meetings.

    Plastic Bank’s last annual GDPR audit was completed April 14, 2020 by Shaun Frankson.

    In effort to continuously maintain and improve our GDPR compliance Plastic Bank maintains the following documents and policies
    • An Updated Data Privacy Agreement accessible through all data collection points
    • Official GDPR Policy 
    • GDPR Compliance Audit Logs
    • Historical Data Privacy Archives
    • Updated Cookies Policy
    • Data Flow Chart
    • Data Asset Registry
    • GDPR Meeting Tracker
    • Data Security Strategy
    • Data Protection by Design Outline
    • Age of Consent List and System Tracker
    • PIPEDA Breach Reporting Criteria
    • (DPO) Data Protection Officer Responsibilities
    • Legitimate Interest Assessment Forms
    • Data Protection Impact Assessment Forms
    • Employee Data Privacy Policy
    • Data Subject Access Request Log
    • Data Processor Compliance Agreement

    Data Security

    This policy explains how our organization uses and protects the personal data we collect from you when you use our website.

    Who is collecting my data?

    Plastic Bank does, as part of the The Plastic Bank Recycling Corporation which includes our separately incorporated international Plastic Bank operations in Brazil, Haiti, Philippines, Indonesia, Brazil, and Egypt.

    What data do we collect?

    Our Company collects the following data:

    • Personal identification information (Name, email address, phone number, etc.)
    • For registered members in our application we require additional information comply with our code of conduct, audit trail requirements, KYC requirements, and various life improvement program qualifications 
    How do we collect your data?

    You directly provide Our Company with most of the data we collect. We collect data and process data when you:

    • Register online or place an order for any of our products or services.
    • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
    • Use or view our website via your browser’s cookies.
    • In our PlasticBank app
    How will we use your data?
    • Within our Website Platform
      • To process your orders and manage your account.
      • Email subscribed users with update newsletters
      • To localize the information you see 
      • to make our programs and impact suggestions relevant to you
      • To improve your user experience on our website
    • Within our Certified Recycling Ecosystems
      • To customize your user experience
      • Audit trails
      • Benefit programs
      • Livelihood enhancement
      • Credit scores
      • User impact scores
      • Impact claim verification
      • No child labour proof of identidy and age of consent
      • Verified ethical sourcing and code of conduct compliance

    When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

    How do we store your data?

    Our Company would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

    If you no longer wish to be contacted for marketing purposes, please click here.

    What are your data protection rights?

    Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

    • The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
    • The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

    Our Cookie Policy

    To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

    What are cookies?

    A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables a website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.


    The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

    How do we use cookies?

    A number of our pages use cookies to remember:

    •  if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)
    •  if you have agreed (or not) to our use of cookies on this site

    Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited. Cookies are also stored for Google Analytics so we can monitor how our message is spreading. Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

    How to control cookies?

    You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

    Still have questions?

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